Santa loves meeting youngsters and their families at grottos, and regularly appears at London department stores. However, because of the queues, he is aware that he could not spend as long as he wished taking photos with the family and tending to the children. Having Santa come to you incurs no extra costs such as expensive photos that you are not happy with, public transport, taxis, wet weather, overpriced coffee and long lines!

Due to Santa's busy schedule, any visit cancelled with less than 24 hours notice is charged in full as Santa will have already started the long journey from the North Pole. As there are many naughty children who try to trick Santa with fake bookings, as a precaution, every booking will have to be confirmed with a full payment.

However, if your schedule changes and you wish to move your Santa visit to another day or time, Santa's Head Elf will do their best to find a solution.

If you have any questions specifically for Santa, his Elf Secretaries will do their best to find time in his schedule to call you.

Our Elf and Safety team will send detailed information about Santa when you make your booking. Santa will send an email titled "How To Prepare For Santa", with all the information you need for the visit to go smoothly and joyfully.


The real Santa Claus has a full, up-to-date DBS check and, as an Equity member, is covered by public liability insurance.

Book a session with Santa! Call our 24-hour Head Elf Hotline on 07505 080398 or email with a description of what you’d like and we will send you a quote.