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"Thank you. It went amazingly, everyone said Santa was the best they'd seen, even the parents were thoroughly impressed. The Elf was great as well. Have a Merry Christmas!"


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Why a visit instead of seeing him in his grotto?

Santa has appeared at several grottos most notably at Selfridges, and felt that the visits were rushed and generic - parents and children never got a truly magical experience or the chance to take the photos that they wanted to. Having Santa come and visit you, will incur no extra costs - expensive photos that you are not happy with, public transport, taxis, wet weather, overpriced coffee and long queues!

If something comes up, can I cancel my visit?

Due to Santa's busy schedule, any visit cancelled with less than 24 hours notice will be charged in full, as Santa will have already started the long journey from the North Pole. As there are many naughty children who try to trick Santa by making fake bookings, as a safety, every booking will have to be confirmed with a non-refundable e 50% deposit.

However, if your schedule changes and you wish to move your Santa visit to another day or time, Santa's Head Elf will do their best to work a solution out.

Will we be able to speak to Santa before our visit?

If you have any questions that require specifically speaking to Santa, his elf team will do their best to make some time in his schedule so he can call you.

Please also be assured that you will receive detailed information about Santa when you enquire about your booking. Santa will send you our "How To Prepare For Santa" email with all the information you need for the visit to go smoothly and joyfully.


How do I know Santa is not an impostor?

The real Santa Claus will be showing up at your house or party and to make you feel extra secure he has a full up to date CRB check. In addition, as an Equity member Santa, is covered by public liability insurance.


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